Warranty – Assessments and Training

ICQ Consulting Assessments and Training Warranty Policy

At our company, customer satisfaction is our primary objective, and the reason we’re on business. We will make every business reasonable efforts to meet or exceed your expectations with all of our products and services, but understand that at the same time, there are occasions in which customers may not be satisfied, even if it is simply because their priorities and/or conditions have changed. ICQ Consulting provides psychometric assessments, coaching, certification, training and development, and all other products (“Product(s)”) subject to these terms and conditions (“T&C”). Please review these terms and conditions prior to using any Product. Using any product signifies your agreement with these terms and conditions. If you do not agree with these terms and conditions, return the Product(s) for a refund.

  • Personal and Organizational Assessments
  • Online Training and Development Courses Warranty

Personal and Organizational Assessments

Purpose and Limitations of Assessments
The purpose of all assessments provided by ICQ Consulting is to help guide managers to make better hiring and employee development decisions. You should never base any hiring or other personnel decision solely on the outcome of any assessment. Rather, all decisions should be made based upon your professional judgment with the assessment results being one component of your decision.

Accuracy of Results
Even during multiple face to face interviews it is possible for candidates to answer questions deceptively or enhance their answers to be whey they think you want to hear. While many of our assessments include a ‘distortion score’ or other indicators which provide an indication of how candid and frank the respondent was while taking this assessment, ICQ Consulting cannot guarantee the accuracy of the results provided to you by any employee or candidate.

Benchmark Quality
The results obtained by using our assessments will be influenced by the accuracy of the ‘benchmarks’ or ‘job match patterns’ that are created by the user to define the requirements of a specific position, therefore it is critical that you follow the steps outlined beginning on page 1-14 or the PXT Technical manual to insure the integrity of the benchmarks. Failure to follow these steps can negatively impact the results obtained using the Profile
XT. Even if we assist you in the creation of benchmarks, the final acceptance and accuracy of the benchmarks is yours.

Required Training
While the reports provided by our assessment products are largely easy-to-use and self explanatory, they should never be used by anyone who has not been trained by an authorized ICQ Consulting trainer. In addition, all users should obtain, review, and understand the documentation and technical manuals provided with each product. You agree that ICQ Consulting has not made any representations either verbally or in writing about the capabilities or use of the products other than those found in documentation for the product.

Disparate Impact
Our assessment provider, Profiles International has created validated and reliable assessment tools to the extent documented in the technical manual for each assessment. The assessments have been developed by an experienced team with an excellent reputation and the assessments have been rigorously evaluated under both federal and conservative state standards. Nonetheless, an employer utilizing assessments is advised to measure the impact of the test on their specific hiring practices independently of the reliability and validation studies set forth in the assessments’ Technical Manual in order to insure that there is no disparate impact with regard their specific hiring practices.

Specific State Laws
It is the responsibility of the user to understand and comply with state specific laws relating to the use of assessments in their state.

Legal and Other Advice
You agree that ICQ Consulting is not engaged in rendering legal, or other professional service. If legal advice is required, the services of a competent professional person should be sought. Any assistance or advice regarding the creation of benchmarks, the selection of candidates, or other human resources topics are only opinions and are provided “as is”, with no warranties or representations. As with all other aspects of using assessments, all final decisions rest with the user.

Authorized Business Partner
You agree that ICQ Consulting is only a strategic business partner of Profiles International Inc., and therefore you release and waive all claims against ICQ Consulting, its parent, subsidiaries, affiliated companies, agents or content providers, and the directors, trustees, officers, shareholders, employees, agents and representatives of each of the foregoing, from any and all claims, damages, liabilities, costs and expenses arising out of your use of the assessments.

Training and Development Courses Warranty

Refund Policy:
ICQ consulting offers a full refund no questions asked 60 days Limited Warranty from the day of purchase that applies to all customers that directly purchased our online training and development courses from our online store, excluding any online assessments, exams and/or other licensed services. Enrollments in our training and development courses are non-transferable or group based, and any customers that either transfer or provide access to any person other than the register student is in direct violation of our enrollment policy and will be immediately terminated without recourse. This warranty applies only to ICQ Consulting training and development products and/or services and does not apply to any licensed assessments, products, and or services that may be sold or delivered as a bonus to the customer. After the 60 days the company at its own discretion could offer customers a pro-rated refund subtracting the full list price of any and all delivered products and services (including assessments, exams, and other licensed products) from the purchase price paid by the customer.

Online Assessments, Exams, and Other Licensed Services:
Online assessments, exams, and other licensed services that have not been accessed are refundable also within the 60 days of the limited warranty. No refund will be issued on any exam, assessment, and other licensed services that has been accessed, viewed, or partially completed by the customers. As an example the ProfilesXT Select Executive Leadership Assessment has a list price of $295 and it will not be refunded if the customer has accessed, viewed, partially or fully completed the assessment in any way.

Processing of Refunds

All refunds will be processed within four to six weeks provided the following applicable requirements have been met. Requests for refunds can be made by contacting our Customer Service department at:  ICQ Consulting. 1825 Ponce de Leon Blvd. Suite 57. Coral Gables, FL. 33134. icqconsulting.com. sales@icqconsulting.com

Governing Law
These terms and conditions shall be construed in accordance with and governed by the laws of the United States and the State of Florida, without reference to their rules regarding conflicts of law. You hereby irrevocably consent to the exclusive jurisdiction of the state or federal courts in Broward County, Florida, United States in all disputes arising out of or related to the use of the products.

Subject to Change
The most current version of the T&C can be reviewed by clicking on the “Assessment Terms” hypertext link located or published at the bottom of our Web pages. ICQ Consulting shall have the right at any time to change or modify the terms and conditions applicable to your use of the Products. Each time you receive an invoice or purchase a product from ICQ Consulting, please check these terms and conditions to ensure that you are aware of the current terms and conditions. If you have any questions regarding these Terms and Conditions please contact us at:

ICQ Consulting
1825 Ponce de Leon Blvd. Suite 57
Coral Gables, FL. 33134

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