ICQ Diversity

Diversity and inclusion have moved from a compliance program to a business strategy!

This year many disruptions are taking place! Many companies have tried to ignore them and the ones who were proactive are thriving now!

Employees are both younger and older, culturally and globally diverse; many work part-time or at home.   Inclusion, a program that most companies do not fully understand, is a hallmark of the highest-performing organisations. (Deloitte, 2015)

DIVERSITY is the mixture of differences; INCLUSION is the right mixture of people managed with Cultural Intelligence. One is a minefield and other one is a gold mine.”

Today people demand flexibility, meaning, and autonomy at work, stressing the traditional role of management. Employee engagement has become the top issue on the minds of business leaders, directing us to an entirely new model of management which has to be culturally intelligent.

According to research when organisations successfully engage their customers and their employees, they experience a 240% boost in performance-related business outcomes (Gallup 2013). Unfortunately 87% of CEO-s struggle to achieve this as they don’t understand what motivates, drives and satisfies their employees and customers from 4 generations and 100s of cultures.  This is where common sense is not enough, Cultural Intelligence is needed. The leadership challenge in organisations has grown to a crisis level. In 2015, 86 percent of companies globally cite “gaps in their leadership pipeline” as one of their top three issues and these gaps are occurring at all levels of the organisation.

Let’s face it. We live in a fast-growing, global business climate that demands strong talent strategies. We have the opportunity to hire the best of the best from all over the world and sell anything in nearly any countries, but assuming that the old-school, local strategies work everywhere else is naive and dangerous.  

Successful companies are successful because they can maximise their human capital and they invest in it. This is what we are passionate about.

Our mission is to become  the strategic partner of leading organisation across the world with a focus on unlocking  human potential through cultural intelligence. We help companies improve employee and customer engagement using a portfolio of assessments, trainings and solutions based on their cultural background and personality types.

 We have combined the most researched frameworks with decades of experience to develop a result-driven, simple and practical approach for optimising people performance which consistently achieve increased employee engagement, productivity and customer satisfaction.

 With offices in Miami, Silicon Valley and UK we have a global reach with local direct expertise in direct experience training and coaching employees and leaders in Fortune 500 companies in the U.S. ,Latin America and Europe using frameworks which delivered measurable and immediate impact in 1000s of global companies in the last 30 years.

Csaba Toth
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Csaba Toth

Managing Partner at ICQ Consulting
International Culture expert and researcher. Developer of the Intercultural DISC (IDISC) assessment of human behavior and interaction.
Csaba Toth
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