Business Challenges

Human capital is the stock of knowledge, habits, social and personality attributes, including creativity, embodied in the ability to perform labor so as to produce economic value. The winners of today’s economic challenges will be those companies that learn to align the company priorities with their human capital resources. From employee engagement to customer satisfaction, today’s business face a completely new set of organizational priorities to identify, manage, develop, and groom their candidates into the high performance teams that they envision.

 The art of managing human capital focuses on matching the needs of an organization with the best candidates. To succeed takes experience, vision and talent but the artistry of blending a new personality into an organization must also be supported by the skillfull use of a number of tools and disciplines.

Employee Engagement

Recognising and valuing the uniqueness of your people, encouraging them to be themselves and reach their full potential is vital to  create an environment that builds trust, and generates commitment to your organisation. By 2020 5 generations of people will be working together from 100s of cultures, which often have completely different drives, fears and motivation. 

Leadership Development

They say that leaders are born, not made. While it is true that some people are born leaders, some leaders are born in the midst of adversity. Once you learn the techniques of true Leadership And Influence, you will be able to build the confidence it takes to take the lead. The more experience you have acting as a genuine leader, the easier it will be for you. It is never easy to take the lead, as you will need to make decisions and face challenges, but it can become natural and rewarding.

Customer Service

In an increasingly globalised business environment, efficient communication is the key to success in global competition. However, there are many cultural differences, such as different beliefs, attitudes, and customs from different cultures. These differences are becoming barriers for employees’ effective communication and employers’ successful management. Therefore, building up employees’ cross cultural awareness and supplying cross cultural training need to be on the decision makers’ agendas. Lack of cross cultural awareness could result in an unhappy customer and frustrated employees.

Virtual Teams

There are an estimated one billion virtual workers in 2012, and the number is expected to continue climbing well into the future. With a global workforce you are provided with a cost effective and talented pool of employees to draw from. As a manager with a virtual team you are given a Follow the Sun production environment, with people living and working in different locations, time zones, and potentially even different countries. With a virtual team you have the normal issues of a localized team, with the additional challenges of distance and cultural differences.

Performance Management

Performance Management is making sure the employee and the organization are focused on the same priorities. It touches on the organization itself by improving production and reducing waste. It helps the employee or individual set and meet their goals and improves the employee manager relationship. The key in keeping an organization and employee aligned, which improves performance and productivity, is Performance Management.

Copyright © 2016 ICQ Consulting. All Rights Reserved.